Customer's Issues

Despite our product line had evolved to high-mix low-volume type of products, , we kept our legacy production management, which resulted in reducing the delivery date achievement ratio, as low as 65%. Not only that, we weren't able to provide Available to Promise promptly to our customers, which made them quite unhappy.

Point of Improvement

We differentiated the production approach depending on the type of products, that is, make-to-stock production for mass-produced products and build-to-order production for non-mass-produced products. By planning production schedules that synchronizes all work processes, we were able to reduce the waiting time in between work processes.

Benefits

We managed to cut 75% of the manufacturing lead-time, and successfully enhanced the delivery date achievement ratio over 91%. Since we are able to provide Available-to-Promise promptly, more orders are coming in from our customers.